At Aroma Studios, we strive to provide exceptional service and ensure that our clients are satisfied with their projects. To maintain clarity and fairness in our business practices, we have established the following Cancellation and Refund Policy:
1. Cancellation and Refunds
1.1 Cancellation Policy
Once full payment for a project has been made, cancellations will not be accepted unless explicitly specified in writing and approved by Aroma Studios. If you decide to cancel your project before any work has commenced, you may be eligible for a partial refund. This refund will be subject to our review and approval based on the specific circumstances of your cancellation request. We encourage clients to communicate any changes in their plans as soon as possible to facilitate a smoother process.
1.2 Refunds
Our policy states that all payments are non-refundable once work on the project has begun. This is to ensure that our team can allocate resources and time effectively to meet project deadlines and deliver high-quality results. If you have any concerns or disputes regarding the work completed, we encourage you to reach out to us directly. Our team is committed to addressing any issues in a fair and timely manner, and we will work collaboratively with you to find a satisfactory resolution.
2. Additional Information
– Communication: We recommend that all cancellation requests be communicated via email or through our official contact form. This ensures that there is a clear record of your request and allows us to respond promptly.
– Partial Refund Criteria: If you are eligible for a partial refund upon cancellation, the amount refunded will depend on the stage of the project at the time of cancellation and any incurred costs related to the project setup.
– Dispute Resolution: In the event of a dispute, we encourage open communication. Please provide detailed information regarding your concerns, and we will do our best to address them. Our goal is to ensure that you are satisfied with our services.
– Policy Updates: Aroma Studios reserves the right to update this Cancellation and Refund Policy at any time. Any changes will be communicated to our clients through our website and direct notifications.
Thank you for choosing Aroma Studios. We appreciate your understanding and cooperation regarding our Cancellation and Refund Policy. If you have any questions or need further clarification, please do not hesitate to contact us.